Privacy Policy

Glamm Beauty ("we", "us", "our") operates a women-only at-home beauty services platform serving Lucknow, Uttar Pradesh, India. This policy explains what information we collect when you use our website, mobile app, or book a service, and how we handle it. This page is maintained by Glamm Beauty and reflects our current practices.

When you create an account or place a booking, we collect:

• Contact details — name, phone number, email address.
• Service address for at-home appointments.
• Booking details — services chosen, date/time, notes, and payment status.
• Account credentials if you sign up (managed through our authentication provider).
• Basic device and usage information (browser, pages viewed) for improving the site.

We do not knowingly collect information from anyone under 18.

• To confirm, fulfill, and manage your bookings.
• To send booking confirmations, reminders, and updates via SMS, email, or WhatsApp.
• To operate memberships, discounts, and loyalty features.
• To respond to your queries and provide customer support.
• To improve our services, prevent fraud, and comply with legal obligations.

We share only what is necessary to deliver our services. This includes sharing your name, address, and booking details with the assigned beauty professional for your appointment. We do not sell your personal information to third parties.

We use trusted service providers for hosting, database, authentication, and messaging (e.g. WhatsApp Business). These providers process data on our behalf under their own security standards.

We use essential cookies and browser storage for login sessions, cart contents, and remembering your preferences. Analytics cookies (if enabled) help us understand how the site is used, in aggregate.

We retain booking and account data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. You can request deletion at any time by emailing us.

• Access the personal information we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your account and associated data.
• Opt out of promotional messages at any time.

To exercise any of these rights, email us at info@glammbeauty.com.

We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page indicates when it was last revised. Continued use of our services after changes means you accept the updated policy.